Monday, December 4, 2023
HomeTutorialsHow to reset and activate GOTV Online

How to reset and activate GOTV Online

This is a tutorial on how to reset and activate GOTV online for the first time after getting the decoder and subscribing to a plan. According to an online survey, GOTV is the most used Cable TV in Nigeria. Nigerians love this Cable TV due to its cheap subscription plans starting from N400 to N3800 monthly. Now after making the payment for your desired plan, you have to reset and activate your GOTV decoder for it to start working.

Although most times the activation is done automatically from their end. But if after a few hours and your decoder isn’t showing the channels yet. Then you have to reset and activate it manually.

Gotv Activation Processes

1. How to reset GOTV Online

How to reset your GOTV manually after payment: With a mobile phone, send “Reset Your GOTV number” to 4688. You should receive a message after that for further details.

If after resetting your account, the channels are not backed up. Then you need to activate your GOTV account.

2. How to activate GOTV Online

How to activate your GOTV manually after payment: With a mobile phone, dial *423# on any network and request to speak to a customer representative.

If you see an “Error 16” on your TV screen after payment, without seeing any of the channels on the GOTV plan you subscribed for. Then move to number 3 below.

3. How to clear ‘Error 16

How to clear ‘error 16’ on GOTV after payment: With an internet-enabled device, visit the Eazy GOTV website (

Log in with your GOTV number and surname. While logged in, click on the “clear your error” button on the GOTV site. You will see a “reset device now” button, make sure you are on the website then click on it.

This should automatically reset and activate your GOTV, as long as you have paid for a subscription successfully. However, if your GOTV is still acting up after all the processes listed above. Then you need to reach out to them via their GOTV social media pages.

I hope this post on How to reset and activate GOTV Online has been helpful to you? let me know in the comment session below.

Joseph Young
Joseph Young
Joseph Young is a Senior writer at He is a prolific writer who has an eye for everything technology. He is fondly referred to as one of Africa's most sought-after mobile phone reporters.


  1. Pls I need you to help me reactivate my decoder, I paid for gotv lite since 3,August. But still what I see when I boot up my decoder is “E16-Service is currently scrambled…………..”
    Pls help me reactive it

    • Am on gotv plus(1,900) before but I paid for #400 gotv lite through online and since then I can not be able to watch any channel. What appear on my TV is E 16-service is currently scramble. I also call customer care and they said they av resolved it but it not show any Chanel YET. IUS 7026593738

  2. I upgraded IUC 7018743959 yesterday but can’t watch any of the stations.

    My prove of payment
    Amt: 2,600.00 DR
    Desc: — -PAYARENA/BP-GOTV/ATM Abuja NGSTAN9999053708

  3. I am OKPALA martin CHIMEZIE with IUC number 4613143870,please I have made my payment of 1900 for Gotv plus through Gt bank Quick teller today being 26/12/18, but my decorder is not yet activated. Please help

  4. Pls I recharge my gotv for the Xmas season but it works for some days now and it stop showing,my code number is..7004979832 and is showing me an error16- service is currently scrambled..

  5. Please activate my GOTV with IUC number 2020797492, i have made my payment since last week but until now no activation yet. One of your staff call me my smart card was deactivated.

  6. I am having difficult in recharging my account then I found out that the phone number used during activation was incomplete. PLease help re-activate again.
    IUC number – 2028787217

  7. Please help me and activate my account, I just made online but my account is yet to be reconnected.
    I have tried every means that I know and the said the my account is inactive.

  8. please I make a payment for gotv via mobile banking at the rate of (1900) approximately 2000 and all the channels did not display my IUC NO 2009373042….thanks

- Advertisment -