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How To fix “Unfortunately IMS Service Has Stopped” On Galaxy S9 and S10

The error which says ‘unfortunately IMS service has stopped’ on not just Samsung S9 and S10 but other Android smartphones is something that can be easily fixed and isn’t a cause for alarm. IMS which stands for IP multimedia subsystem is the app responsible for connecting your smartphone with your carrier in order to enable you make calls and send SMS so when this error starts popping up on your screen then you might have problems calling, receiving calls and sending or receiving text messages. Thankfully, it is something that can be easily fixed just by following the solution we’ve listed out below.

How To Fix “Unfortunately IMS Service Has Stopped”

Clear Cache and Data Of the Message App

If you are having this problem then the first thing to do would be to clear the cache and data of the messaging app in order to give it a fresh start in reconnecting your carrier. You can do this by heading to the settings menu of your smartphone, look for the app submenu and locate the messaging app, tap on it and Clear both cache and data. Do note that clearing data will clear your messages.

After doing that, the error should stop popping up on the screen. If continues to pop-up on your screen then it probably has an app interfering the messaging app or a virus through a Downloaded app has infected your device. To fix this, follow the next step.

Boot Into Safe Mode

Safe mode is a special kind of place on your Samsung device or Android phone where only the stock apps are allowed to run in order to diagnose a problem caused by a third-party or Downloaded app. To do this, simply follow the outlined steps below.

  1. Turn off your Samsung smartphone.
  2. After the phone has been turned off, Press and hold your Power Button until the Samsung name shows up on the screen. When it does immediately let go of the power button and immediately press and hold the volume down button.
  3. Keep holding the Volume down button till your smartphone boots up completely. If done correctly, you should see the word “Safe mode” written at the bottom left corner of your screen.

Now, Use the phone for a while and see if the error message keeps popping up. If it doesn’t then there is an app interfering with your device and causing the error, most likely a recently installed app. You can start by uninstalling your recently installed apps and work your way up till the error stops showing up.

Factory Reset Your Phone

If you’re still getting the error message even in safe mode then the only option left is to factory reset your smartphone. You can do this by going through the factory reset option in the settings Menu or booting in the recovery and doing it there. Make sure you Backup your important data before performing the factory reset in order not to lose your data.

To boot into recovery, simply press and hold the Volume Up and Bixby Button simultaneously, and while still holding these two buttons, Press and hold the Power button. The green android logo/mascot will show up on the screen, when it does, let go of the buttons. Wait for about a minute and you will be taken to the recovery Menu. From here, you can your volume up and volume down button to navigate to “Wipe data/factory reset” and select it using your power button. Navigate to “Yes” and select it again.

That should ultimately solve the “Unfortunately, IMS service has stopped” error message from coming up on your screen.

Obodo David
Obodo David
Obodo David is a senior writer at He likes all things tech but has a keen interest in the mobile segment of things. If he isn't following up on the latest smartphone trends, he is most likely playing mobile games or catching up with his favorite Tv shows.Mobile Gamer || TechLover || Android Soldier || Phone Geek || Future PC Gamer