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StarTimes customer care service Contact, Phone Number and Email Address

Have you bought the StarTimes decoder recently or probably made payment and the decoder is not working and you are looking for the best way to contact StarTimes Customer Care Service Phone number? Worry no more, this post is written to guide you on how to contact StarTimes Customer Care Service.

StarTimes is one of the most affordable cable TV in Nigeria, offering over 80 local and international channels. The company also has hundreds of thousands of active subscribers enjoying dynamic channels from the cable TV provider. StarTimes has been available to all Nigerians for years, and they keep getting better. With thousands of new subscribers joining the StarTimes train monthly, the company isn’t going anywhere anytime soon.

StarTimes Customer Care Service phone

Lots of Nigerians love StarTimes, most especially because they focus more on local content. Also, the company is also rumoured to be owned by a Nigerian man. Nigerians are all up for “buy Naija to grow the Naira”, a slogan started by Nigerians to buy only locally made products.

Furthermore, I think it’s almost impossible not to have issues with your decoder or subscriptions. Do you want to know how many channels they offer and the free to air channels? How much for each bouquet? I will be listing all their available contact details below, so you can contact them directly.

StarTimes Customer Care Service Phone & Contact

・Phone Number: 08172398558 or 09-4618888
・Email: [email protected]
・Address: StarTimes Headquarters, AFRIBANK Building, Fatai Atere Road, Mushin, Lagos.
・Twitter: @startimes_ng
・Facebook: facebook.com/StarTimesNG
・Website: http://www.startimes.com.ng

More on Cable TV Customer care

Joseph Young
Joseph Young
Joseph Young is a Senior writer at phonecorridor.com/. He is a prolific writer who has an eye for everything technology. He is fondly referred to as one of Africa's most sought-after mobile phone reporters.

52 COMMENTS

  1. Hi, I recharged basic yesterday
    I started watching and I saw that it was only Nova that was showing
    I complained to the person who I recharged from and she said it was because the last time it was Nova I recharged
    I tried calling the customer care and they ended up wasting my credit
    Please what can I do

  2. Please I recharg my startime on 20/10/2020 that on Tuesday but till now it is not active and I don’t know why please help
    The amount recharged is 900
    Smartcard number 02145845939 I recharg true momo and the money is diducted

  3. You people becoming a nuisance with your services. you know reaching your customer care services we use Airtime and we are charged but u give us your stupid computer system to consume our airtime and it finisher minus us getting help. Do you think we have factory of money to just waste on your fake systems.

  4. My name is fatima Adamu Pls I recharged my stertimes since yesterday but the subscription didn’t enter received 10/6/20 card number is 01831010424 quick teller number1157900007373827,reg is successful,from Union Bank,Nova 900,

  5. Please check and confirm my monthly subscription with the following details:
    Phone No:07033162626
    Amount :1300
    Time : 7:56pm
    Pin number 02110286112
    Ref:1157900002635922
    Bank :Union Bank.
    I don’t know what is going on and I can’t understand, please confirm my recharge, thanks.

  6. i recharged my startimes this month but i can’t remember the exact date i made the payment all of a sudden they cut me off what supprises me is that i recharged two account on that same day one is working the other stopped viewing they said i should recharge but is not up to a month i made the payment. plzzz i need help
    smart card no: 01831343367
    acct name: onochie lucy
    i made the payment of 1,400 which is basic

  7. i recharged my startimes this month but i can’t remember the exact date i made the payment all of a sudden they cut me off what supprises me is that i recharged two account on that same day one is working the other stopped viewing they said i should recharge but is not up to a month i made the payment. plzzz i need help
    smart card no: 01831343367
    acct name: onochie lucy

  8. Sir,
    I subscribed to Basic Bouquet for 1,300 naira last night but for the past 24 hours I can not access your services.
    All it shows is no signal and all cables are properly placed.
    Pls assist.
    My Id is 01831401046
    Thanks,
    Rasaq Mojeed

  9. Olushola Akeju says
    September 9, 2019 at 5:49 pm
    Your comment is awaiting moderation.
    I recharged BASIC BOUQUET for 1month 1400 since saturday thro my first bank acct, uptil now nothing is showing,my smart card number is 01467270076 and my phone number is 08060180070

  10. My name is posu Oluwakemi I am OPAY agent I do subscribed Startime for my customers ..I subscribed Startime decoder nos 02027472686 last week and they have been watching it suddenly last night it went off without showing again…WHAT CAN I DO PLEASE?

  11. Good afternoon, I made payment of 1300 into a startimes account on 24th of last of month only to see the subscription stop working this morning…01831449704,and the receipt ID 561388235679…name on the account Mrs OKe

    • Am a dealer,a customer recharge N900 on decoder 01831620780 name francis to view nova dtt but presently on dth platform (using combo).tried to migrate but can’t. Pls help me migrate to dtt

  12. Sir,
    I subscribed to Basic Bouquet for 1,300 naira last night but for the past 24 hours I can not access your services.
    All it shows is no signal and all cables are properly placed.
    Pls assist.
    My Id is 01467221725.
    Thanks,
    Bello Musharraf

    • I recharge one one week a go but today is not showing telling me that not subscribed my phone number 08036241074 pin number star time 01831613543

    • I subscribed my startimes decoder with code 01831543018 yesterday around 12:28pm of which I have being debited on my GTB account since yesterday but the subscription wasn’t successful uptil now.pls do something

  13. Good day Sir/madam.
    l am Femi Fawole, with startimes decoder no: 02139300045 – 6.
    i subscribe 1,900 Naira last week but my decoder was block and l was told to contact the startime office.
    Lastly, some of the station like ST yoruba, Orisun, and all the Nigerian News channel is not showing.
    Please help.
    Femi
    08036719619

  14. Its two weeks now since I bought Startimes decorder but only viewing aderts at channell 99; what next for me to enjoy viewing program channels ? I went to the dealer to give back the decorder but refused to accept. Help me . Iam so frastrated.

  15. PLEASE SIR
    I MADE A MISTAKE IN SUBSCRIPTION FOR BASIC AT #1300 ON 11-6-2018
    I AM A DEALER. I MADE A MISTAKE AND PAID IN FOUR MONTH IN TO THIS ACCOUNT 02110143504 WHY THE PERSON PAID FOR A MONTH AND I HAVE CALLED THE PERSON TO INFORM HIM STILL NO RESPOND. PLEASE I WANT TO TRANSFER BACK THE MONEY IN TO MY ACCOUNT PLEASE
    DEALER NAME: C.J SAT COMMUNICATION
    DEALER CODE: EN28026
    DEALER PHONE NUMBER: 08064097858
    PAYMENT ID: 150181273
    150181263
    150181301

  16. Hi startimes, am sekyanzi ibrahim here in uganda mbarara i am using a decoder whose card number is 02036761639
    Its on Nova Bouque i want to change it to Basic bouque
    I need yo help on that, thanks

  17. I had made my monthly subscription for basic bouquet at #1300 on 13th June 2018, at Oba Adesida rd office beside Arowolo complex Akure, to my suprise all the channel i suppose to see such as Orisun, Star Yoruba, kungful etc are no more there, kindly help me to rectify it.,
    my card NO: 02110602393
    my name: Ajimo Abiodun
    Phone No: 08032171349

  18. My name is Akinwumi Hezekiah from Akure. I bought a decoder in your Akure office. last week thursday. but till now I have not enjoy it for days. When I called the office. I was told they are updating it. but the problems still persist. the most challenges I have after the update my access to some stations was denied. so please what am I to do to increase the channels I can access? kindly respond because they have stop picking my call from the office .

  19. I recharged my startimes #1,300 since yesterday and not able to view anything. My name is Azubuike Isiguzo, my card number is 01467067155 from Warri.

  20. I made payment of 1,300 for Basic through online from my gtbank and I’ve not been able to view anything for over 1hr now. Please find below my details: my name is SALIHU LUKMAN, Decoder number:02146605444, payment reference number 1014m0315272.Thanks as I wait patiently for your quick respond.

  21. Yakubu hussaini is my Name Today 19/05/2018 I made on-line payment of NGN 1300 for 02027762682 and was successfully. Ref: 10942558260076 and it was a wrong startimes number. the correct startimes number is 02027762685, Thanks.

  22. my name is sarki abubakar, i made a payment and is successful and is not working, Payment made for NGN900.00 Fee 100.00 to Quick Pay .Available Balance: NGN1046.28 Reference: Financial Transaction ID 54169332 Thank You for using DYA.monds account

  23. I have made my monthly payment acct 0012063225 amt 1300 Jackson apia Gtbank mob money remittance staus of 1300 ,payment reference 02146500697,737 check out date 14 _04_18 Time . 5:5,pm
    merchant o-star time subscriber payment amt 1300 customer Jackson apia ref 18655 . 07068356433

  24. Comment Text*I have researched my decoder since morning today 11/4/18 but no access was written on my TV.
    l subscribed #1300 online from my access bank acc no 0699903727
    card no 02110512690

  25. Comment Text*I researched this morning #1300 monthly subscription online through access bank acc number 0699903727
    card no 02110512690 and it was successful. My name is Adetule Samuel Dada

  26. Comment Text* I has made my monthly subscription for basic at #2600 this morning, that is 20/3/18 at 11:24h through online but all the channels didn’t show. my name is NANFA YAKUBU. phone no 07065948564, acc no 2036764792. bank: UBA. Ref:12241452878965.

  27. Comment Text*I had made my monthly subscription for basic at #1300 it was yesterday night, through online.
    My name is olanrewaju olaide.
    Phone no:(08032180393).
    Card no: (01831555543)
    Recharged by: salawu wosilatu ibiwumi
    Acc no: 3100449179.
    Bank: First bank
    Ref: Startimes Payments payment of NGN 1,300.00 for 01831555543 was successful. REF: 10942546326086

  28. I had made my monthly subscription for basic at #1300 this afternoon, that is 19/12/2017 at about 01:09pm through online. But I have not gotten the confirmation text and the channels are not working. Please check and confirm it for me.
    Below are the details;
    My name: Wisdom Amos
    Phone no: 08067535722
    Card no: 01467107846
    Recharged by: Amos Ifiokobomg Monday
    Account no: 0606212026
    Bank: FCMB
    Ref: 02YS85133A00971
    Thanks.

    • please why is it that when ever I recharge on Basic the channels that were suppose to appear don’t show except I only get to view the ones on Nova?

      I need a quick response bcoz I am tied of this fraud

  29. I had made my monthly subscription for basic at #1300 this afternoon, that is 19/12/2017 at about 01:09pm through online.
    My name is Wisdom Amos.
    Phone no:(08067535722).
    Card no: (01467107846)
    Recharged by: Amos Ifiokobong Monday
    Acc no: 0606212026.
    Bank: FCMB
    Ref: 02YS85133A00971